FAQs

Find answers to common question about the Petfinder Feeding Partnerss program here.

Don't see your question? Reach out to our dedicated team.
We are here to assist you Monday thru Friday, 8:00 am to 4:30 pm CST. Email us at feedingpartners@petfinder.com

Program

Each organization will have an admin account and up to two additional accounts.
You may add multiple shipping addresses during your initial application process. If after the initial setup process you would like to add an additional address, you may do so by emailing the address to feedingpartners@petfinder.com. Once the address is approved, you will see it under My Account. (Please note: all shipments should go to a manned location only. If a shipment is unable to be received by your organization, or if shipment is rerouted during delivery, your organization will be responsible for any additional shipping charges.)
Your shelter may place up to 2 orders per month, per location.
As a valued partner, we will provide you with adopter recommendation cards shortly after your first order. If you need more at any time please send an email to feedingpartners@petfinder.com with your request.

Ordering

The ordering process is quick and easy. Just log in to your Petfinder Feeding Partnerss account. Upon login you will be taken to our account page. Click the “Shop” tab, start selecting the products you wish to order, and complete the checkout process. Please make sure you bookmark this link for future use. Since this is an exclusive program, the ability to login is not accessible from our public facing site.
Adopter bags may be ordered through the website when the larger size bag of that same item is ordered. Once you place the full size bag in your cart, a drop down will appear next to that item. Choose the quantity you would like to order and click “Add to Cart.” Adopter bags are shipped in case quantity.
Each organization will have an admin account and up to two additional accounts which can all order for your organization.
Orders should be placed 3-4 weeks in advance of when you need the order to be delivered.
Your shelter may place up to 2 orders per month, per approved location. Each order allows you to purchase up to 11,000 lbs. per order.
Yes, you can find this information under Account-Address Book. This will show you how many credits are left for each location you have created shipping addresses for. You will also see how many orders you have left for the month during the checkout process.
All Dry Food and Litter orders must meet a minimum of at least 500 lbs. in order to meet our shipping requirements. Wet food & Purina® Pro Plan® Veterinary Diets products do not require a minimum quantity.
Purina produces products at multiple plant locations and each plant produces only one type of product. If you ordered dry food, wet food, litter, and PPVD you will receive 4 different shipments as each is produced at a different plant. You will also receive a separate shipment for adopter bags.
Once an order is placed it cannot be changed.
Please contact our customer service team by email at feedingpartners@petfinder.com Please provide the order number and the number of items not received. We are available Monday through Friday, 8am to 4:30 pm CST.

Safety and quality are our top priorities, if you received damaged product, please contact us at feedingpartners@petfinder.com. Please take photos of the open/damaged products and provide the below information in the email.

  • Order Number SC0000XXXX
  • Number of items damaged
  • UPC code
  • Best If Used By Date (BIUB; located in a box towards the bottom of the cans/cases)
  • Manufacturing code (Located under the BIUB date)
You can reach our customer service team by email at feedingpartners@petfinder.com. We are available Monday through Friday, 8am to 4:30 pm CST.

Shipping

Typically, your order will arrive in 10-14 business days from when the order is placed. You will receive a shipping confirmation notice once the order is on its way. If it does not arrive within 10 days of the shipping confirmation email please contact us at feedingpartners@petfinder.com . Please note tracking may not be available until 24 hours after the shipment has left the plant.
For quality assurance purposes our products are produced at different plant locations. Each product grouping will ship separately and may arrive on different days. If you are missing product from the same category (for example you received 1 pallet of dry dog food but are missing 1 pallet of dry cat food) please contact us at feedingpartners@petfinder.com
Please contact our customer service team by email at feedingpartners@petfinder.com
Orders typically ship via LTL truck 10-14 business days from the date of the order. Lift gate, pallet jack, and inside delivery are provided with your shipment. The carrier will call 24-hrs in advance of delivery to schedule a 4-hr delivery window. Please note: Deliveries will likely be delayed by a day for the arrangement of an appointment and equipment. And deliveries are only during business hours, M-F.
Most orders can be tracked by viewing the order under Account-My Orders. Next click on View Order, scroll down past the billing address and next to “Items Ordered” you should see track your order. Once clicked, a pop up box will open up showing you a tracking number and a link to the carrier’s website. If your order is showing that it shipped but you do not see track your order next to “Items Ordered” or if there is no tracking number in the pop up box please contact us at feedingpartners@petfinder.com
All orders are delivered with a Lift gate and Pallet Jack. If the carrier arrives without the needed equipment you have the right to refuse the order and require they come back with the correct equipment. If the carrier advises there is a charge please accept and forward the invoice to us at feedingpartners@petfinder.com
To ship to an address that is not on file you must first get the address approved and added to your account. Please send an email to feedingpartners@petfinder.com with the address information. Once approved, the address will be added to your account and appear in the dropdown box during checkout. (Please note: all shipments should go to a manned location only. If a shipment is unable to be received by your organization, or if shipment is rerouted during delivery, your organization will be responsible for any additional shipping charges.)

Product

To request a product for ordering, please contact our customer service team at feedingpartners@petfinder.com and your request will be reviewed for future consideration.
Please call our Purina Veterinary Resource Center at 1-800-879-1266 from 8 am to 4:30 pm CST.
As a valued partner, your shelter staff is eligible to receive discounted food through our Purina for Professionals program. It’s a great way for your staff to feed the same food to their personal pets that you feed in your shelter. To access the website please visit: www.purinaforprofessionals.com if you need assistance with your account setup please refer to our Purina for Professionals training guide.

Marketing

Part of our commitment to our Purina Shelter and Recuse Champion partners includes providing marketing and educational support to help in our shared mission to find more pets their forever homes. To access these exclusive tools, go to Marketing Materials where you can order your free marketing materials. We will add new items periodically, so be sure to bookmark this page and visit regularly for new information.
Please contact customer service at feedingpartners@petfinder.com for help with general questions about ordering marketing materials. We are available Monday through Friday, 8am to 4:30 pm CST.

Account

Your email address can be changed by going to the “Account” icon at the top of the homepage and clicking the edit button beside Contact Information. Please remember that your email address is also your login. Once you sign out of your account you will need to use your new email address to sign in going forward.
If you have forgotten your password, please use our password reset tool located below the login. If you have lost or forgotten your username, please contact our customer service team at feedingpartners@petfinder.com
The contact and shipping information that you enter on your initial application will be set up as your default account information. To make any changes to this information, or add additional information, you can email feedingpartners@petfinder.com and request the change.
As a member of the Petfinder Feeding Partners program, we have requested that you ask your adopters if they would like to opt in to receive communications from Purina. We provide a secure process to submit your adopter data. Log in to your account and click on the Submit Adopter Data at the top of the page or you can go to Account-Submit Adopter Data to upload your file Submit Adopter Data. Your file should contain the following columns: date of adoption, adopter first name, adopter last name, email address, zip code of adopter, and species of animal adopted. Your file must be saved as CSV only. Please upload your adopter data on or around the 1st and 15th of each month.

P4P

Pro Plan for Professionals (P4P) is an online feeding program for the personal pets of veterinary professionals and employees of shelters and rescues actively purchasing from the Petfinder Feeding Partners program. P4P offers professional pricing and home delivery for Purina® Pro Plan® Veterinary Diets®, Purina® Pro Plan® Veterinary Supplements®, select Purina® Pro Plan® formulas, Litter, Treats and Smart Pet Products.

Pro Plan for Professionals is intended for the following:

  • Veterinary professionals employed by veterinary clinics providing care to clients’ dogs and cats. Clinics must have a registered DVM on staff.
  • Students & faculty of partner veterinary universities & vet tech schools
  • Employees of active Petfinder Feeding Partner Shelters & Rescues
  • Best If Used By Date (BIUB; located in a box towards the bottom of the cans/cases)
  • Nestle employees & select corporate partners

    • We may require verification of affiliation with an eligible clinic, shelter, university or organization. If you have any questions on whether or not you are eligible for our program, please contact our consumer service team at purinafor professionals@purina.nestle.com or call 1-888-777-1762.

To be eligible for the P4P program, your organization must be an approved Petfinder Feeding Partner shelter or rescue and make at least one purchase within the last 6 months.
No. The P4P program is only for shelter and rescue employees to purchase select Pro Plan products at a discount for their personal pets. It is not to be used to purchase products for shelter or rescue pets in care. The Petfinder Feeding Partners is created to provide shelters and rescues with an affordable way to provide their pets in care with excellent nutrition.

Once your organization has made at least 1 purchase through the Petfinder Feeding Partners program within the last six months, you and your staff can register individually here: https://www.purinaforprofessionals.com/customer/account/login/

When registering for the first time, click on the “Shelter User Registration” button. Complete the application form with your personal user information and shelter name. Once the form is submitted you will be contacted within 48 hours.< /p>

No, The Pro Plan for Professionals program is only available to shelters and rescues who have signed up for the Petfinder Feeding Partners program and have made at least one purchase within the last 6 months.
All Purina Pro Plan Veterinary Diets, Purina Pro Plan Veterinary Supplements, Treats, Litter, Smart Pet Products, as well as select Purina Pro Plan well diets.
P4P offers professional pricing and home delivery for Purina® Pro Plan® Veterinary Diets®, Purina® Pro Plan® Veterinary Supplements®, and select Purina® Pro Plan® formulas. Purina for Professionals (P4P) customers enjoy 50% off suggested retail price on Purina® Pro Plan® Veterinary Diets® & Purina® Pro Plan® Veterinary Supplements® and up to 40% off suggested retail price on select Purina® Pro Plan® formulas.
Each person participating in the program uses their own method of payment. American Express, Master Card, Visa and Discover credit/debit cards are accepted.
The process is quick and simple. Just log into your P4P account, select the products you wish to purchase, and complete the checkout process. Our consumer service team can also assist you in placing an order over the phone by calling 1-888-777-1762.
You can purchase any of the Pro Plan Veterinary Diets Supplements, including Fortiflora, Calming Care,Hydra Care, Multi Care and Joint Care without a prescription. Your monthly order allows you to purchase up to two of each item.
Once a product that requires prescription approval is added to your cart, you will be prompted to submit the request to your veterinarian electronically or you can upload a photo of a physical prescription. If you opt to send the request for electronic approval, you will be required to manually enter your veterinarian’s email address. The request must be sent to the location that is actively seeing your pet as a client, and this may be different than the location where you are employed.

Each month you’re eligible to purchase up to six food items, two each of FortiFlora, Calming Care, Hydra Care, Multi Care and Joint Care. You may also purchase up to two Litter items and three Smart Pet Products (Petivity Litter Box Monitor).

Purina reserves the right to modify or end the program at any time and to end your participation in the program if you do not meet program qualifications.

Please contact consumer service at purinafor professionals@purina.nestle.com or call us at 1- 888-777-1762.

For additional information about the program click here: https://www.purinaforprofessionals.com/frequently-asked-questions

Wishlist

Petfinder Feeding Partners can create a list of Purina products needed for animals in your care. The list can be shared with your supporters, so they may donate these items and ship them directly to you.
You can receive Purina products as a donation to supplement your discounted purchases through Petfinder Feeding Partners.
To create a Wishlist, login to your account and select the user account icon. From the account navigation menu, select 'My Wishlists'. Choose the 'Add New' button to start the creation of the Wishlist, and fill out the necessary fields and save it.
To add items to your Wishlist, first add the items to your cart. Then, select the 'Move all items to Wishlist' button near the checkout button. A drop-down menu will appear with a list of your saved Wishlists. Select the list you want to add the items to. To adjust quantities and add notes, go to My Wishlists in your account, and select ‘Manage Items’ from the list you want to update.
Yes, you can have multiple Wishlists. Each Wishlist can only have one shipping address assigned to it.
To delete a Wishlist, first select ‘My Wishlists’ from the account menu in your account. Find the Wishlist you’d like to remove and select 'Delete'.
Anyone may make a purchase from the Wishlist as a donation to your organization through Purina’s Shop Purina website.
You can share your Wishlist via a link that opens on the Shop Purina website. To get the link to your Wishlist, select ‘My Wishlists’ in your user account on the Petfinder Feeding Partners website, and choose the 'Copy URL' button. You can then paste and share the URL to your list with your supporters through any of your communication platforms.
When a supporter makes a purchase from your Wishlist, you will receive an email alerting you to what was purchased as a record of the donation.

Support

Please reach out to feedingpartners@petfinder.com with any questions about your account, orders, marketing materials or submitting adopter data. We are available Monday through Friday, 8am to 4:30 pm CST.