How to Manage Your Automatic Shipments
Find answers to common questions about automatic-shipment orders for Petfinder Feeding Partners.
Need assistance? Please email customer service.
American Express, Discover, Mastercard and Visa credit/debit cards are accepted.
When adding a product to your shopping cart, choose the desired quantity and size of the product you want delivered. Make sure to select the auto-ship option and your desired frequency. Then complete the checkout process.
Log in to your Petfinder Feeding Partners account and select My Auto-Shipments. Find the auto-shipment you want to edit and select Manage Auto-Shipment. Select Pause or Cancel, if desired. To make changes to your run date and frequency, choose Edit in the Auto-Shipment section.
Automatic orders that are already in process can't be changed. To update your auto-shipment for future deliveries, login to your account where you can pause or cancel your auto-shipment, as well as edit the next order date, change your frequency and update billing and shipping information, including your payment method.
You can’t add, delete, remove items or change quantities from your ongoing auto-ship order. Instead, you can cancel the auto-shipment and create a new one from your account. Our customer service team can also help you with creating a new recurring order. Please email feedingpartners@petfinder.com.
To update credit card information for your auto-ship order, select Manage Credit Cards in your account, then choose Add New Card. (Note: If you want to change the billing address for the card that’s currently used for your auto-ship, you need to add a new card with the updated billing information.)
Then, in My Auto-Shipments, select Manage Auto-Shipment. In the Bill To section, select Edit and choose the card you want to use.
You will receive an email 5 days from the next processing date for your auto-shipment so you have enough time to make changes if necessary.
Once they’re processed, orders are generally delivered in 3 to 5 business days. During inclement weather, orders may be delayed by up to 7 to 10 business days.
You will see an authorization on your card when the order is placed. Your card will not be charged until the order ships. If an order is canceled, you will not be charged and the authorization will disappear in 7 to 10 business days.
To check the status of any order, log in to your Petfinder Feeding Partners account. You can also track your order and delivery status from your shipping confirmation email.
Additionally, you can email our customerservice team at feedingpartners@petfinder.com.Petfinder Feeding Partners can be accessed from any device with an internet connection, including tablets and smartphones. You can also contact our customer service team by emailing feedingpartners@petfinder.com.
Orders will only be shipped to valid United States mailing addresses within the 48 contiguous states and the District of Columbia. We are unable to ship to P.O. Boxes.
To update your contact information, shipping information, and other account preferences, please visit your account dashboard in your account.
We're passionate about pets and the people who love them, and we believe that the essence of sustainability is learning to live within the boundaries of nature. That’s why we’re continuously working to use the earth's resources more efficiently and to further improve our impact on the environment.
Reach out to our dedicated customer service team. We are here to assist you seven days a week. Reach us by email: feedingpartners@petfinder.com